Good questions.
Straight answers.

Choose your service, answer a few questions about your property and the work you need, then review an estimated price. For eligible projects, you can select an available appointment and continue to checkout online. If we need clarification, we’ll contact you using the information you provide.

Your Instant Quote is an initial estimate based on the information you provide. Existing electrical conditions, access, permits, utility requirements, and other site details can affect the actual scope and price. If anything needs to change, we’ll explain it before additional work and obtain any written approvals required for your project.

It helps to know which service you need, the type of property, the location of the work, and any relevant equipment details. For an EV charger, photos of your electrical panel and intended charger location can be useful. For a service call, describe the symptoms and any known safety concerns.

Our goal is to provide a useful starting estimate online, without making you wait at home for an initial visit. Certain installations, electrical faults, or unusual property conditions still require an on-site assessment before we confirm a final scope and price.

We handle more than the services shown in the online quote wizard. Contact us with a short description of the project and we’ll let you know the next step.

For residential installation projects, checkout collects only a deposit calculated as 10% of the estimated project price or $1,000, whichever is less. The remaining balance is handled later under the written payment schedule for your project. For the built-in Electrical Service Call path, no advance payment is collected online; qualifying California Service and Repair work is paid after the work is completed.

Your cancellation and refund rights are determined by your signed agreement and applicable California law. The online deposit does not waive any statutory right to cancel or receive a refund. Qualifying home-improvement contracts include the required cancellation notices and instructions.

Contact us as soon as possible at info@aztenix.com or (310) 801-5676. Your agreement and the law determine the cancellation process and any refund. Qualifying California home-improvement contracts generally provide a three-business-day cancellation right, or five business days for customers aged 65 or older, subject to applicable exceptions. Your written agreement and required cancellation notice control the details.

For residential home-improvement projects, California limits the amount a contractor may collect as a down payment. Instant Quote therefore charges only 10% of the estimated project price or $1,000, whichever is less. Later payments are handled under your written payment schedule as work is performed or materials are delivered.

Once a refund is due and approved, we’ll process it in accordance with your agreement and applicable legal deadlines. The time it takes to appear in your account also depends on the payment provider and your bank. Contact us with your order number if you need an update.

If site conditions or your requested scope differ from the details in your quote, we’ll explain the change and any effect on pricing or timing. When required, we’ll provide a written change order for your approval before proceeding with additional work. You won’t be asked to approve an unexplained charge.

Yes—please contact us as early as possible so we can review available dates. Any rescheduling charges or restrictions depend on your project-specific agreement and applicable law. If we need to move your appointment, we’ll reach out to coordinate another time.

We serve Greater Los Angeles and Orange County. Availability may depend on the specific location and project. Our Instant Quote tool can help check your service address.

Permit and inspection requirements vary by jurisdiction and the work being performed. Your written project scope will identify which permits, utility coordination, and related fees are included and who is responsible for arranging them.

In many cases, yes. Tell us the make and model of your charger during Instant Quote. We’ll review compatibility with your property, installation requirements, and any needed electrical upgrades.

We’ll review the problem, inspect the affected equipment as appropriate, and troubleshoot the likely cause. If a repair needs extra parts or labor beyond your agreed scope, we’ll explain the options and any additional charges before proceeding.

Contact us to check our current availability, but an online quote or booking does not guarantee emergency response. For fire, smoke, a downed power line, or another immediate danger, move to safety and call 911 or your utility as appropriate.